By Karen Beamish
Designed in particular with revision in brain, the CIM Revision playing cards offer concise, but basic details to help scholars in passing the CIM tests as simply as attainable. a transparent, rigorously based structure aids the educational method and guarantees the major issues are lined in a succinct and available demeanour. The compact, spiral sure structure permits the playing cards to be carried round simply, the content material for that reason continuously being to be had, making them worthy assets irrespective of the place you're. beneficial properties equivalent to diagrams and bulleted lists are used all through to make sure the main issues are displayed as sincerely and concisely as attainable. every one part starts off with a listing of studying results and ends with tricks and information, thereby making sure the content material is damaged down into possible recommendations and will be simply addressed and memorised * up-to-date to mirror adjustments within the coursebook* Written in particular for revision reasons as a result merely that includes the most important suggestions that must be discovered * rigorously designed to permit issues to be simply extracted and memorised with no clouding them in more info * Accompanies the CIM Coursebook and MarketingOnline web site to supply a whole suite of goods to aid the CIM qualification
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It compares consumer perception of service quality of an organization against the consumer expectation of an excellent company in the same category. The whole organization must be focused on the task. Processes need to be analysed and evaluated to check – what happens if it goes wrong? 1. g. , understand customer needs and respond to them? Expectation Customers of excellent companies will feel safe in their transactions Perception Customers of ABC will feel safe in their transactions Excellent companies will give customers individual attention Expectation Perception ABC gives you individual attention Source: Adapted from Parasuraman, Berry and Zeithaml (1991) ANALYSIS AND EVALUATION 45 AUDITING MARKETING ACTIVITIES 46 Complaining Price Many customers seem reluctant to complain.
N Financial measures are often used as control mechanisms to check whether strategies have worked. It is important to bear in mind that many marketing activities such as advertising and PR have a delayed effect and therefore just because sales and profits are not immediately realised, it does not mean that the campaign is not working. n Within marketing the most important application of finance is probably pricing where financial data, particular cost data is used by companies to set prices. Pricing is possibly the most important component of the marketing mix as it sets the precedence for all other parts of the mix.
An opportunity is missed for service recovery. Companies need to set up an efficient complaints handling process. Pricing strategy There is a need to understand the aims of the pricing strategy before assessing whether it is the right one. n Is the aim market penetration or market skimming? n Is the profit target survival or optimisation? What does a price suggest about quality? n A pricing strategy needs to take into account three factors: demand, cost and competition. e. price–volume) and cost.